• Refund and Return Policy

Refund & Return Policy

Order Processing & Shipment

Our products are professional-use beauty devices designed for salons and clinics. Most orders are made-to-order and require a production time of up to 7 days before shipping.

You may request a full refund only before the order has been shipped.

Once the order has been shipped, the order cannot be cancelled without incurring shipping fees, as our devices are large and heavy.
If a refund is requested after shipment, both the outbound shipping cost and any return shipping cost will be deducted from the refund amount.

Return Eligibility

To qualify for a return:

  • The item must be unused, in its original condition, and include all original packaging and accessories.

  • A receipt or proof of purchase is required.

  • Return requests must be submitted within 7 days of delivery.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable or Partial-Refund Situations

Returns or partial refunds may not be accepted if:

  • The item shows visible signs of use

  • The product is damaged or missing parts for reasons not caused by us

  • The return request is submitted more than 30 days after delivery

  • The item was purchased as a promotional or discounted product

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of the refund.

If approved, your refund will be issued to the original payment method within a certain number of days.

Shipping fees are non-refundable.
If the product has been shipped, the outbound shipping cost and the return shipping cost will be deducted from your refund.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

Processing times may vary.

If you still have not received your refund, please contact us:
📩 info@snkoobeauty.com

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, please contact us at
📩 info@snkoobeauty.com, and we will provide the return address.

Gift Policy

We primarily serve professional customers and do not offer gift labeling or gift packaging services.
Therefore, all orders are treated as standard commercial purchases, and the following terms apply:

  • Refunds will always be issued to the original purchaser’s payment method.

  • Gift recipients cannot receive a refund or store credit.

  • If the recipient of the product is not the purchaser, the recipient must obtain authorization from the purchaser to request a return.

  • We do not offer gift cards, gift credits, or alternative compensation for returned gift orders.

  • Purchasing a product as a gift does not grant any additional return privileges.

Shipping Returns

To return your product, please ship it to the return address provided via email.

  • You are responsible for paying the return shipping cost.

  • Return shipping fees are non-refundable.

  • For high-value equipment, we strongly recommend using a trackable shipping service and purchasing shipping insurance.

  • We cannot guarantee that we will receive your returned item.

Delivery times for exchanged products may vary depending on your location.

Need Assistance?

For questions regarding returns and refunds, please contact our support team:
📩 info@snkoobeauty.com