FAQ

Shipping

What shipping methods are available?
We offer multiple global shipping options, including DHL, UPS, FedEx, TNT, air freight, sea freight, and other logistics solutions. We can ship using any method you prefer.

How long will my order take to arrive?

  • Processing time: 3–5 business days (except pre-orders).

  • Air shipping: 1–2 weeks

  • Sea shipping: 1–4 months

  • Ground shipping: 1–3 months
    Delivery time depends on destination and shipping method.

Who is responsible for customs clearance?
In most international shipments, we handle export customs clearance, and the buyer handles import customs clearance. Exact responsibilities depend on the agreed Incoterms. Contact us if you need clarification.

Returns & Refunds

What is your return policy?
Please refer to our full Return Policy page for complete details. If you wish to return a product, contact us to receive the correct return address.

Does free shipping include return shipping?
No. Customers are responsible for return shipping costs. These costs are non-refundable and may be deducted from your refund.

What should I consider when sending a return?
For expensive machines, we recommend using a trackable shipping service or shipping insurance. We cannot guarantee receipt of returned packages.

Product & Customization

Can I customize the machine with my own logo?
Yes! We offer free logo customization on both the machine body and the boot-up interface.

What languages are available on the machine system?
English is the default system language. Additional languages can be added upon request.

Sales, Dealers & Support

Do you have online sales representatives?
Yes. Our professional sales team is available on the website for live chat support.

Do you have retailers in my country?
We are not always able to confirm retailers in every region. Many of our clients are local distributors, so you may find our products through local sellers.

How can I stay informed about discounts or promotions?
Create an account on our website to receive product updates and promotional notifications.

After-Sales Support

What type of after-sales service do you provide?
If you encounter any issues, contact our support team and provide photos or videos of the machine in use. We offer professional technical support, including online guidance and video instructions.

Delivery & Order Assistance

Didn’t find the answer you were looking for?
Feel free to contact us anytime at info@snkoobeauty.com or through our contact form — we’re here to help.